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APPENDIX P-1
GENERAL PENALTIES FOR BREACH / NON-COMPLIANCE (ARTICLE 2.7.1)
- 1. Temporary or permanent suspension of the affected Product listing.
- 2. Temporary or permanent suspension of Seller Store.
- 3. Cancellation of Transaction.
- 4. Loss or forfeiture of all or part of Settlement Amount.
- 5. Deferment of payment of all or part of Settlement Amount.
- 6. Set-off of any financial penalties imposed or costs to be recovered, against all or part of Settlement Amount, including future amounts as yet uncollected (where the existing Settlement Amount is insufficient to cover such penalties or costs).
- 7. Limits placed on Seller account privileges.
- 8. Downgrading of Seller Rating status.
- 9. Suspension or termination of membership.
- 10. Imposition of financial penalties in such amounts as may be provided for under this Seller Agreement.
- 11. Criminal charges.
- 12. Claims for damages or loss caused by breach or non-compliance.
APPENDIX P-2
SPECIFIC PENALTIES FOR BREACH / NON-COMPLIANCE (ARTICLE 2.7.2)
No. |
Type of Breach/Non-Compliance |
Relevant Provisions |
Penalties for Breach/ Non-Compliance |
1. |
Price manipulation |
4.1.2 |
|
2. |
Failure to ensure legality of products |
4.2.1 |
Any and all General Penalties, which the Company may enforce immediately without notice to you. |
3. |
Selling counterfeit or replica items |
4.2.1(a) |
|
4. |
Uploading, advertising, offering for sale and/or selling Prohibited Products |
4.3 |
Any and all General Penalties, which the Company may enforce immediately without notice to you. |
5. |
Provision of inaccurate and/or misleading description of Products |
4.4.1 |
Immediate suspension of the affected Product listing. |
6. |
Making reference to, or naming any other e-commerce platform or similar/competing business in description for Products |
4.4.2 |
Immediate suspension of the affected Product listing. |
7. |
Failure to respond to Product Enquiries from Members |
4.6.1 |
|
8. |
Direct dealing |
4.7 |
|
9. |
Failure to ensure adequate stock |
4.8.1 |
Immediate suspension of the affected Product listing. |
10. |
Breach of requirements for uploading of content |
5.1.1 |
Any and all General Penalties, which the Company may enforce immediately without notice to you. |
11. |
Failure to confirm receipt of Order within stipulated period |
6.1.1 |
|
12. |
Failure to comply with Pre-Order requirements |
6.1.2 |
Immediate suspension of the affected Product listing. |
13. |
Failure to deliver Products within stipulated period |
6.2.3 |
|
14. |
Using packaging materials which incorporate branding of other companies |
6.4.2 |
Monetary fine of RM20.00 per offending shipment Order. |
15. |
Failure to provide promotional free gifts |
6.5.1 |
|
16. |
Order cancellation by Seller |
7.1.2 |
|
17. |
Non-compliance with the provisions of the Cancellation, Exchange, Returns and Refunds Policy |
7.2.3 |
Any and all General Penalties or such other penalty as the Company shall determine at its discretion. |
18. |
Non-compliance with Seller Service Levels |
9.3 |
Any and all General Penalties or such other penalty as the Company shall determine at its discretion. |
19. |
Non-complete delivery of Products leading to partial refund claim by Buyer |
Item B.II.11 in Cancellation, Exchange, Returns and Refunds Policy |